Customer Service
ORDERINFORMATION
If your company is in the EU we don’t have to charge
VAT. Herefore we need your VAT number. We check the validity of your number at
the Dutch Tax office.
The website will continually be changing and evolving please check back frequently. If you are looking for an article which you cannot find please e-mail us and we will help you.
PAYMENT
You can pay free with the most populair payment
methods like Ideal, Giropay, Bancontact, sofort banking, creditcard, Paypal, Ideal. Your
personal data will be processed safely. Herefore we utilize SSL (Secure Socket
Layer), your privat data will be send encrypted.
In your internet adressbar you see a green locked safety locker.
After your payment has been received we will send your order.
SHIPPING COSTS AND MINIMUM ORDER AMOUNT PER COUNTRY
COUNTRIES |
Minimum Order amount |
Shipping
costs (excl. VAT) |
Holland,
Belgium |
€ 50 excl. VAT |
< € 100,= excl. VAT € 7,=. > € 100,= excl. VAT free house |
Germany,
Danmark, Luxembourg |
€ 50 excl. VAT |
< € 150,= excl. VAT € 10,=. > € 150,= excl. VAT free hause |
Austria |
€
100 excl. VAT |
<
€ 200,= excl. VAT € 12,50. >
€ 200,= excl. VAT € 7,50 per 32 kilo* |
France,
Great Britain |
€
100 excl. VAT |
<
€ 200,= excl. VAT € 15,=. >
€ 200,= excl. VAT € 10,= per 32 kilo* |
Finland, Estonia, Ireland,
Hungary, Italy, Croatia, Latvia, Lithuania, Poland, Portugal, Rumenia, Slovenia,
Slovakia, Spain, Czech Republic, Sweden, Bulgaria |
€
100 excl. VAT |
<
€ 200,= excl. VAT € 30,=. >
€ 200,= excl. VAT € 20,= per 32 kilo* |
Greece,
Malta |
€
100 excl. VAT |
<
€ 200,= excl. VAT € 35,=. >
€ 200,= excl. VAT € 30,= per 32 kilo* |
Iceland, Switserland, Albania,
Andorra, Bosnia, Cyprus, Greenland, Macedonia, Moldova, Montenegro, Norway, Ukraïne,
Serbia, Turkey, Belarus |
€
100 excl. VAT |
<
€ 150,= excl. VAT € 35,=. >
€ 150,= excl. VAT € 30,= per 20 kilo** |
Other
Countries |
€
100 excl. VAT |
<
€ 150,= excl. VAT € 95,=. >
€ 150,= excl. VAT € 95,= per 20 kilo** |
The shipping costs in your shopping cart will be charged automatically based on country of destiny and the expected weight :
* 1 box of 32 kilo contains € 200,= total amount of
the goods excl. VAT.
** 1 box of 20 kilo contains € 150,= total amount of
the goods excl. VAT.
If the real shipping costs are less than the
automatically charged shipping costs we will restitue the to much payed shipping costs.
If the real shipping costs are higher than the
automatically charged shipping costs we will send you an supplementary invoice in
front.
The shipping costs are excluding VAT.
TRACK AND TRACE
We send your order by GLS. After we hand over your
order to the DPD you receive an e-mail with the parcelnumber and a Track &
Trace link, for tracking your shipment. If your not at home at delivery time your parcel will be delivered at a piuckup parcel shop.
ARTICLES NOT IN STOCK
The articles which are not in Stock will not be charged.
The surplus payment we will repay it to your bankaccount.
We e-mail you know if the articles are in stock
again. You can add them to your
order and when the minimum orderamount has been reached, you can sent us the
order..
COMPLAINTS
We shall do our utmost to be of the best possible service to you. All shipments will be packed professionally and carefully checked. Should you still have reason not to be satisfied or should you have received a damaged or wrong product, please contact is always first. Together with you we shall find a satisfactory solution.